THE WRITTEN WORDS:
It is a very powerful tool, which must be used. This is in 4 parts
a) understanding now this tool functions
b) how to get the best result using this tool
c) discussing the pitfalls one may encounter using this tool
d) the power of this tool when properly used.
It adds permanence to words, it is impersonal, there is time to think and strategize, change can be made and there is a choice of presentation, time, and place.
The receiver can either ignore the message or formulate an action plan to respond to the message. Here there is lack of personal interaction and unlimited power in written word when used constructively.
Communication can now be done through e-mail, websites, internet, social medium, etc. Speed, machine jargon, abbreviations, and giving common words a new meaning are all combined here.
The intent of the message may get lost in the transmission confusion, it’s worth extra time to be sure your message gets through the way you intend.
Any deviation along the machine will draw the error sign and lead one to spend hours of frustration trying to reach your objective.
It is easy to get lost in detail and forget that there are real people at both ends of the chain, don’t forget to establish a personal touch to establish a good reputation.
Not all data reliable, learn where you can find data you can trust. Don’t forget to strike a balance between what machines contribute and what roles humans play.
It is rated the number one communication tool in importance and retention, it’s a summation of all the communication tools.
It can be almost anything: thoughts, opinions, pictures, memories, impressions or incidents in your life that become embedded in the mind.
It can be bad or good, nonjudgmental listening and trust are the only ways to bypass or minimize the influence of bad experiences.
Build value into the relationship at every opportunity, when asked to go extra mile, go two.
Note that experiences are very fragile, carefully observe other party’s state of mind, they may be upset, stressed, etc; answer an upset person in a soft and calm way.
Always bury the past and concentrate on solving today’s problems.
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