We actually communicate this... 2

THE WRITTEN WORDS:

It is a very powerful tool, which must be used. This is in 4 parts
a) understanding now this tool functions

b) how to get the best result using this tool

c) discussing the pitfalls one may encounter using this tool

d) the power of this tool when properly used.

It adds permanence to words, it is impersonal, there is time to think and strategize, change can be made and there is a choice of presentation, time, and place.

The receiver can either ignore the message or formulate an action plan to respond to the message. Here there is lack of personal interaction and unlimited power in written word when used constructively.

THE IT WORDS:

Communication can now be done through e-mail, websites, internet, social medium, etc. Speed, machine jargon, abbreviations, and giving common words a new meaning are all combined here.

The intent of the message may get lost in the transmission confusion, it’s worth extra time to be sure your message gets through the way you intend.

Any deviation along the machine will draw the error sign and lead one to spend hours of frustration trying to reach your objective.

It is easy to get lost in detail and forget that there are real people at both ends of the chain, don’t forget to establish a personal touch to establish a good reputation.

Not all data reliable, learn where you can find data you can trust. Don’t forget to strike a balance between what machines contribute and what roles humans play.

EXPERIENCES:

It is rated the number one communication tool in importance and retention, it’s a summation of all the communication tools.

It can be almost anything: thoughts, opinions, pictures, memories, impressions or incidents in your life that become embedded in the mind.

It can be bad or good, nonjudgmental listening and trust are the only ways to bypass or minimize the influence of bad experiences.

Build value into the relationship at every opportunity, when asked to go extra mile, go two.
Note that experiences are very fragile, carefully observe other party’s state of mind, they may be upset, stressed, etc; answer an upset person in a soft and calm way.

Always bury the past and concentrate on solving today’s problems.

We actually communicate this... 1

Communication cannot be avoided along as we are on this planet EARTH and we are breathing, we will always communicate with human beings always ..... When conversing with people,agreeing o na matter,exchanging ideas, talking about any topic, discussing, we also pass other messages through our :

BODY LANGUAGES: 

Smiles are mentally driven, it conveys interest and trust. Fake smiles stand out as such and act as a red light and to your smile add direct eye contact, open hands and arms, full-body supports, positive facial expression.

Learn to understand and interpret people’s body language, use your intuition also.

LISTENING :

“The  Lord gave us two ears and one mouth  so that we would listen at last twice as we talk”. Effective listening is hard work, it takes much more energy and concentration to listen it does to talk. Some people tend to listen with their hearts; others tend to depend on their reasoning. These are basic ways people listen:
a) Passive listening

b) Active listening

c) Judgmental listening

d) Nonjudgmental listening.

             Learn to ask the right question at the right time, carefully observe the other party’s body language, and listen till you understand the other party’s position, don’t rush to give a response, be positive and have fun. It helps to build trust.

 

THE SPOKEN WORDS: 

It is commonly used, rated least effective or dependable of all tools – the way they are used and interpreted. People do these:
a) Half listen and draw the wrong conclusions

b) Hear what they want to hear and forget the rest

c) Misinterpret the words

d) Simply ignore the message

e) Remember part of the message; you can never really be sure what conclusions reside in the other party.
It can be a Person-To-Person Direct contact or Indirect Person-To-Person contact - Telephone conversation or the Spoken words to Group or Large Audience.

To get the best out of this tool:
a) Always start with a well thought-out objective

b) Be sure to present your message in understandable terms

c) Pick your setting (place & environment) to deliver important messages

d) Establish common ground – interest areas of the listener

e) Pay attention to intent as well as to spoken words

f) Show that you care and can be trusted

g) Avoid conflicts and confrontations.