Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Wednesday, October 22, 2014

Between Administrators and Teachers 2

Interactions between Administrators and teachers sometimes are really a big issue as it are sometimes makes teachers to act rudely to the administrator, teachers give repulsive attitude towards teaching, even the learners can tell when the teacher is giving her best and when she is not emotionally balance.

An administrator we are dealing with human beings always. In every administrators' office should be a picture of Abraham Maslow's hierarchy of needs.

Between Administrators and Teachers we noticed;

1. Lack of Openness:
Being unnecessarily making discussion brief, encoding information makes a teachers mind travel and ponder over a lot of things - positive and negative. It leads to distrust in the long-run.
Even if you have to be brief, it should not be all the time, at the end of the day, an open  discussion over the issue should take place.
Yes should be Yes, No should be No. An iota of trust is needed to achieve tangible things in every relationship.

2. Lack of enthusiasm:
When an administrator is not enthusiastic about the task to be done or his job as a whole, it is visible to everyone.
There must "life" in every message passed. The message must be passed in a way that will appeal to the particular teacher.

3. Lack of fundamental Knowledge of the task:
Every administrator should know something about everything and everything about one thing which is administration.
We need to be exposed to an intricate part of every subject taught, human relations, communication, etc. If as an administrator we don't know  the exact result of every action, how do we evaluate the job done, how do we know what was right or wrong?

3.Bad Expression:

We need to know the right choice of words to use, watch out for omission of words, incoherent statements, etc can cause break down in communication. We need to be communication experts in written words, spoken words, using Information Technology, using Experience also

4. Individual differences:  Everyone is different in every way possible- thinking pattern, tone of voice, capabilities, listening and communication skills. We need to understand every teacher well enough to how to communcate with them enough to get them to happily carry out a task.

5. Emotional reactions
Our emotional state of mind per time like love, family issues, fear, happiness, sadness, anger, assumptions, etc can affect the message we pass down to our subordinates  and they just wonder what is happening to us and the message we are supposed to pass is ignored. And we assume they will carry out the task, and we end up been disappointed and more unhappy.

6. Personality and appearance of the administrator:

There is always a space for improvement no matter your personality. We just need to identify what more we need to acquire for our teacher to give in their best. Some of us honestly have dirty looks, unpleasant body odour,broaden our knowledge base, fidgeting, unkempt looks, poor pronunciation, typographical errors, past unpleasant issues between teacher, poor logical arrangement, and a lot of others can distort the process of communication.

7.Distractions:
We and the other party we are communicating with, we do get distracted by noise, uncondusive environment, improper social timing, provocative dressing, inadequate illumination, phone calls, etc can affect us when we are talking- the message and the person too.

Wednesday, October 15, 2014

Between Adminstrators and Teachers 1

Courtesy and Cordiality at Work........
Courtesy can be said to be a polite gesture between two or more people conversing over a matter.
Cordiality can be said to be warmth, sincerity and friendliness that is shown when conversing with one another.

Over time, it has been discovered that official relationship between Administrators and Teachers sometimes are not so good and one can easily notice them within the school.

As an Administrator, the complex nature of needs and preferences using people, especially those at subordinate level of any organization; calls for courteous communication.

Courtesy balances between cordiality and tact.
Tact can be said to be the ability to deal with embarrassing situations carefully and without doing or saying anything that will annoy or upset other people; careful consideration in dealing with others to avoid giving offense; the ability to say right thing.

For Administrators to be effective the e communication style cannot be ignored, effective communication cannot take place without conscious use of tact, courtesy, cordiality.

Courtesy can be killed during a conversation through:

Sarcasm: A form of humor that is marked by mocking with irony, sometimes conveyed in speech with vocal over-emphasis. Insincerely saying something which is the opposite of one's intended meaning, often to emphasize how unbelievable or unlikely it sounds if taken literally, thereby illustrating the obvious nature of one's intended meaning. This is when the administrator dwells on the flimsy side of interpersonal relationship and he/she makes statements about their teachers carelessly. Administrators that are mutually close to a particular staff should not use that ground to talk anyhow to the staff.

Insults:To offend someone by being rude, insensitive or insolent; to demean or affront someone. Unintentional insults and indirect insults are usually used frequently in replies given by administrators and teachers

Talking down: The use of didactic and instructional tone in letters, memo or words. For example, "In a decent decent and Outstanding school like ours, Mrs Bimbo......" This is  Mrs Bimbo is not decent and outstanding....
The listener is raging right inside if her, some teachers too will give back that insult too and we will start hearing their voices trying to overpower the other.

Presumptuousness: Assumptions, assumptions, assumptions they are every where about everyone. Making a decision based on assumption is what is wrong, very wrong as most assumptions are not true. As an Efficient administrator and Teacher put away all assumptions of your subordinate and superiordinate. We need to really check if the assumptions are true by giving the teacher a trail at a task and supervision must be done fairly. Also, assumptions of the confidence and capabilities of a teacher does not mean supervision should not be carried out.

Over-familiarity: Hmmmm.... This exist a lot in our schools as we helped our  distant cousin, church members, sisters friends, etc get the job, so they don't concur to an official relationship between you and them they just want to do the things they casually do to you again at work which is wrong, we need to let them know again that at work our relationship is strictly official and any form of discrepancies with that there is a consequence to that.
Or else they will mess our jobs and we will end up achieving nothing at the end of the day.

Whining: One who whines about perceived problems; a complainer. So administrators seems to be only good at complaints and never will hear a suggestion from them, they complain in  such a way that it seems there is nothing good about the job done or the teacher himself. When complaints are more than compliments it encourages stubbornness and resolute personality among the teachers and the simple task becomes more tedious to achieve. Some Administrators say "you ought yo know better", it makes the Administrator blind to Situational dictations and group dynamics.

Curtness: This is a state of been Brief or terse, especially to the point of being rude. It means one is Short or concise unnecessarily when discussing with someone, talking arrogantly, withholding some apart of the information which leads to inordinate brevity of the discussion. The teacher feel the administrator shows no concern for possible personal reasons.

Suspicion: Suspicion is a feeling or terse, especially to the point of being rude.
Short or concise doubt, distrust which is usually imaginary. As an administrator always suspecting your surbodinates' motives will surely show in your attitude when one is with the teacher. If What is  being suspected of seem to be true, then it should be addressed in a face-to-face discussion or a meeting that allows for better understanding of both the teacher and the situation.

Accusations: Courtesy is sacrificed at the center of every accusations because the language is often fouled by bitter reaction to perceived misbehavior. This will surely happen in our school.... Using courtesy, tact, discretion, wisdom to handle issues bring out the truth easily; Anger will not, make enough findings before making any decision... So we don't make the wrong decisions.


As an administrator you are not to be predictable, dogmatic. Different situations require different strategies, so do each employee requires different communication and relational skill when dealing with them, and this makes us an excellent, effective, efficient Administrator. Our teachers too will be happy to work with us!

And our school will be great altogether!

Friday, October 3, 2014

We actually communicate this... 2

THE WRITTEN WORDS:

It is a very powerful tool, which must be used. This is in 4 parts
a) understanding now this tool functions

b) how to get the best result using this tool

c) discussing the pitfalls one may encounter using this tool

d) the power of this tool when properly used.

It adds permanence to words, it is impersonal, there is time to think and strategize, change can be made and there is a choice of presentation, time, and place.

The receiver can either ignore the message or formulate an action plan to respond to the message. Here there is lack of personal interaction and unlimited power in written word when used constructively.


THE IT WORDS:

Communication can now be done through e-mail, websites, internet, social medium, etc. Speed, machine jargon, abbreviations, and giving common words a new meaning are all combined here.

The intent of the message may get lost in the transmission confusion, it’s worth extra time to be sure your message gets through the way you intend.

Any deviation along the machine will draw the error sign and lead one to spend hours of frustration trying to reach your objective.

It is easy to get lost in detail and forget that there are real people at both ends of the chain, don’t forget to establish a personal touch to establish a good reputation.

Not all data reliable, learn where you can find data you can trust. Don’t forget to strike a balance between what machines contribute and what roles humans play.


EXPERIENCES:

It is rated the number one communication tool in importance and retention, it’s a summation of all the communication tools.

It can be almost anything: thoughts, opinions, pictures, memories, impressions or incidents in your life that become embedded in the mind.

It can be bad or good, nonjudgmental listening and trust are the only ways to bypass or minimize the influence of bad experiences.

Build value into the relationship at every opportunity, when asked to go extra mile, go two.
Note that experiences are very fragile, carefully observe other party’s state of mind, they may be upset, stressed, etc; answer an upset person in a soft and calm way.

Always bury the past and concentrate on solving today’s problems.


We actually communicate this... 1

Communication cannot be avoided along as we are on this planet EARTH and we are breathing, we will always communicate with human beings always ..... When conversing with people,agreeing o na matter,exchanging ideas, talking about any topic, discussing, we also pass other messages through our :

BODY LANGUAGES: 

Smiles are mentally driven, it conveys interest and trust. Fake smiles stand out as such and act as a red light and to your smile add direct eye contact, open hands and arms, full-body supports, positive facial expression.

Learn to understand and interpret people’s body language, use your intuition also.

LISTENING :

“The  Lord gave us two ears and one mouth  so that we would listen at last twice as we talk”. Effective listening is hard work, it takes much more energy and concentration to listen it does to talk. Some people tend to listen with their hearts; others tend to depend on their reasoning. These are basic ways people listen:
a) Passive listening

b) Active listening

c) Judgmental listening

d) Nonjudgmental listening.

             Learn to ask the right question at the right time, carefully observe the other party’s body language, and listen till you understand the other party’s position, don’t rush to give a response, be positive and have fun. It helps to build trust.

 

THE SPOKEN WORDS: 

It is commonly used, rated least effective or dependable of all tools – the way they are used and interpreted. People do these:
a) Half listen and draw the wrong conclusions

b) Hear what they want to hear and forget the rest

c) Misinterpret the words

d) Simply ignore the message

e) Remember part of the message; you can never really be sure what conclusions reside in the other party.
It can be a Person-To-Person Direct contact or Indirect Person-To-Person contact - Telephone conversation or the Spoken words to Group or Large Audience.

To get the best out of this tool:
a) Always start with a well thought-out objective

b) Be sure to present your message in understandable terms

c) Pick your setting (place & environment) to deliver important messages

d) Establish common ground – interest areas of the listener

e) Pay attention to intent as well as to spoken words

f) Show that you care and can be trusted

g) Avoid conflicts and confrontations.

Friday, September 26, 2014

Nice to meet you!


Always stand: It means “you are important enough for me to get out of my seat”. on the other hand it simply means “you don’t mean much to me; you’re not worth the energy to get up” Always smile: A Smile is the way our faces say “it’s nice to meet you” it’s a way to put others at ease. Always look the person in the eyes: The eye is the window to the soul. Eye to eye contact is an expression of interest, attention and confidence. If we fail look another in the eyes it may indicate a disinterest or lack of focus in the conversation, as if we are not interested enough to even look at the person. It could also indicate inner weakness or insecurity. Always shake hands firmly: Shaking hands is our way of making contacts and breaking down initial social barriers. Make your hand shakes as friendly as your manners. Always listen carefully: Get the name right, if you don’t hear the name clearly, ask to have it repeated. It won’t reveal that you’re forgetful rather it’ll show that you have respect for the one you’re talking to and that you want to remember their names. Always greet them with their first names: (Good Morning, Bukky) Again learning to use a person’s name is another way of saying, you’re a significant person to me. How would you want to be remembered? A B Awkward or Confident Dumb or Smart Silly or Sharp Shy or Sharp Boring or Interesting Lonely or Friendly Dull or Fun Nervous or Relaxed Offensive or Nice

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